Telephone/Fax Fiona Goodman (01334) 475310 Email: info@annandale-standrews.com

 Annandale Guest House

Cancellation and Refund Policy

General Guidance

We rely on customers who have made reservations in advance to give us fair notice of cancellation. By taking your reservation, we agree to keep a room or rooms available to you, to the exclusion of all others, for when you requested it.

A room cancellation in a hotel may amount to less than 2% of the total capacity of that hotel and therefore any cancellation has little effect on their overall business for any particular day. In the case of a guesthouse, any cancellation represents a far greater proportion of their business for any particular day and, in the case of Annandale Guesthouse, each room represents between 13% - 26% of our capacity, depending on the type of room cancelled. That is why guesthouse Cancellation Policies are generally less flexible than those of the hotels.

We request that where possible any cancellations should be made within the requested time periods specified below. They must also be confirmed in writing by letter, e-mail or fax. It is also preferable that any cancellations or amendments to bookings should be made by the individual who made the initial booking.

No refunds are given in the event of early check-outs.

We recommend that Travel Insurance be taken out to cover guests in the event of a late cancellation.

Note:    Personal details requested on booking are for our 'sole' use and are not passed on to any 3rd party except where we make enquires for and on your behalf at another establishment.

Accommodation Bookings for 2 Nights or less:

Cancellations should be notified as soon as is practically possible, however:

Provided cancellation is made 14 days or more prior to the date of arrival, no charges will be payable and any deposit already paid will be refunded.

If cancellations are made less than 14 days prior to arrival, a charge equivalent to one night’s stay or the loss of any deposit already paid ( whichever is the greater ) will be charged to the credit card used to secure the initial reservation.

Accommodation Bookings for 3 or More Nights:

Cancellations should be notified as soon as is practically possible, however:

Provided cancellation is made 28 days or more prior to the date of arrival, no charges will be payable and a refund of any deposit paid shall be made. 

If cancellations are made less than 28 days prior to arrival, a cancellation charge of £100 or the loss of any deposit already paid ( whichever is the greater ) will be charged to the credit card used to secure the initial reservation.

Non Cancellation / No Shows

Failure to cancel and/or “No Shows” will result in a charge of the full amount of the original booking.

We trust that our guests will consider this to be a fair and reasonable policy.

Send mail to murray@pbm-photo.biz with questions or comments about this web site.
Copyright © 2006 Annandale Guest House
Last modified: 10/27/06